Support

Need help preparing a photograph for your art TV or gallery display? Start with the answers below or contact us.

Where are my photos processed?

Editing and export happen on your device. Gallerybound does not upload your photographs to a developer-operated photo server.

Does Gallerybound change my original?

No. Saving creates a new JPEG in Photos and leaves the original untouched.

Which resolution should I choose?

Use 1920 × 1080 for the 32-inch profile or 3840 × 2160 for the 43–85-inch profile. Compatibility can vary by display model and software version.

Which presentation mode should I use?

• Full Bleed fills the entire 16:9 image.
• Classic Mat places the image within an even border.
• Float Mount makes the image appear subtly raised above the mat.

Why did my saved image not include the mat?

Presentation is preview-only unless “Include presentation in saved photo” is enabled. If you include it in the export, choose No Mat on the display to avoid adding a second border.

How do I transfer the image to my television?

After saving, use the supported app, USB workflow, or transfer method provided by your display manufacturer. Gallerybound prepares the image but does not upload it directly to your television.

When contacting support

Please include your iPhone or iPad model, iOS version, television model, and a brief description of what happened. Do not send private photographs unless they are necessary to explain the issue.